At Nawazesh, customer satisfaction is our top priority. If you receive a damaged, defective, incorrect, or incomplete product, we are happy to assist you with a replacement or claim.
Claim Eligibility
You can submit a claim within 3 days of receiving your order if:
- You received the wrong product.
- The product is damaged or defective.
- The item is incomplete or missing.
Claim Requirements
To process your claim, please ensure:
- The product is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- You provide clear photos or videos of the product along with your order number.
Claim Process
- Contact our customer support within 3 days of delivery.
- Share your order number and supporting photos/videos.
- Our team will review your request within 2–3 business days.
- Once your claim is approved, we will arrange a replacement or process the refund, depending on the situation.
Non-Refundable Items
Refunds or replacements will not be accepted if:
- The claim is made after 3 days of delivery.
- The product has been used, washed, altered, or damaged by the customer.
- The original tags or packaging are missing.
- The customer ordered the wrong size, color, or changed their mind after purchase (unless otherwise approved by Nawazesh).
Refund Process
If a refund is approved, it will be processed through the original payment method or another mutually agreed method. Refund processing may take 5–10 business days, depending on the payment provider.
Contact Us
For any refund or claim-related inquiries, please contact our customer support through our Contact Us page or official WhatsApp. Our team will be happy to assist you.